Which rate do we honor when an insurance customer lacks rental reimbursement?

When dealing with insurance customers who lack rental reimbursement, the negotiated rates for their insurance company are honored. This approach recognizes that insurance policies often involve agreements between the customer and the insurer regarding pricing and services. The negotiated rates are typically specific to the particular insurance company, reflecting discounts or arrangements that might not be available to all customers.

By using the negotiated rates, the company maintains consistency with the established terms of service and fare agreements that the customer has with their insurance provider. Additionally, honoring these rates can help foster customer loyalty and satisfaction, as it respects the unique relationship and terms that each insurance provider may have with their clients.

In contrast, the other options don’t align with the established practice for addressing situations where a customer lacks rental reimbursement. Using the higher quoted rate or standard rates fails to recognize the specificity of the customer’s relationship with their insurer, while applying the rate for no-insurance customers does not appropriately address the nuances involved in covering customers with some type of insurance.