Which factor is crucial for shops to maintain their preferred status with insurance companies?

The volume of business and adherence to key performance indicators (KPIs) are critical factors for shops to maintain their preferred status with insurance companies. Insurance companies often look for partners who demonstrate reliability and effectiveness in servicing claims. A shop that maintains high volumes of business shows that it has customer trust and demand, which are important for sustaining a healthy partnership with insurance providers.

Additionally, adherence to KPIs such as turnaround time for repairs, customer satisfaction ratings, and quality of service can influence the relationship positively. These indicators reflect the shop's operational efficiency and quality of service delivery, making them valuable to insurance companies that aim to provide their clients with reliable repair options. By meeting or surpassing these performance metrics, shops can strengthen their standing and ensure continued partnership with insurance firms, thus benefiting from increased referrals and business opportunities.