When should you first contact an insurance company regarding receivables?

The correct answer highlights the importance of timely communication with the insurance company regarding receivables. Contacting the insurance company at 30 days after the service is crucial because it typically aligns with standard practices in the industry for following up on unpaid claims. At this point, the provider can determine whether the claim has been processed, if there are issues requiring attention, or if the claim is taking longer than the usual turnaround time.

This 30-day timeline also represents a balance between giving the insurance provider enough time to process claims and ensuring that follow-up actions begin in a reasonable timeframe to avoid cash flow disruptions.

Proactive management of receivables enhances the likelihood of prompt payment, allowing healthcare providers and businesses to maintain positive relationships with insurance companies and ensure continuity of cash flow.