What should you do upon receiving a request for a car with specialty equipment such as hand controls?

When you receive a request for a car equipped with specialty equipment such as hand controls, the most appropriate action is to contact the Regional Risk Manager for assistance. This is correct because specialty equipment often involves specific safety and compliance considerations that might not be handled at the local level. By reaching out to the Regional Risk Manager, you ensure that the request is handled appropriately, ensuring both customer satisfaction and adherence to safety regulations. This step also allows for the review of any necessary protocols or potential liability issues that may arise from accommodating such requests.

In contrast, providing the equipment immediately could lead to safety risks if the proper procedures haven’t been followed. Informing the customer that the equipment is unavailable does not adequately address their needs and could result in a negative customer experience. Redirecting them to another rental service does not resolve the issue either, as it does not reflect a commitment to addressing customer needs or exploring available solutions. Engaging the Regional Risk Manager thus represents a proactive and responsible approach to handling specialized requests.