What should you do if a reserved passenger van is not available?

Offering two cars as an alternative is the most effective approach in this situation. It demonstrates responsiveness to customer needs and provides a practical solution when the reserved van is unavailable. By offering two cars, you give the customer flexibility in choosing a suitable option that meets their requirements, which can help mitigate any dissatisfaction they may feel due to the unavailability of the van.

This approach also aligns with good customer service practices, as it shows that you are willing to go the extra mile to fulfill their transportation needs. It not only attempts to maintain the business relationship but also enhances customer satisfaction by giving them alternative choices rather than just acknowledging the problem without a solution.