What should you do if an insurance adjuster arrives without a driver's license and requests a direct bill rental?

When an insurance adjuster arrives without a driver's license and requests a direct bill rental, arranging alternate transportation for them is the most appropriate action. Insurance adjusters are typically required to have a valid driver's license to rent a vehicle legally. By providing alternate transportation, you ensure that they can still fulfill their duties without compromising legal requirements or the potential liability involved in renting a vehicle to someone who cannot legally drive.

This response helps maintain professional standards and compliance within the rental process. Additionally, it demonstrates support for the adjuster in a challenging situation, which can foster a positive working relationship between the rental agency and insurance representatives.

Renting the car anyway compromises compliance with regulations and may lead to liability issues. Asking them to return later could delay their work unnecessarily, and ignoring their request would not address the situation appropriately. Thus, arranging alternate transportation ensures safety and maintains the integrity of the rental procedure.