What might a rental company use to handle situations where a customer's credit card does not work?

A rental company might employ the manual entry of credit card details as a solution when faced with a situation where a customer's credit card does not work. This approach allows the company to input the credit card information directly into their system, bypassing any technical issues that may arise with card readers or electronic processing systems.

This method could be particularly useful in cases where there is a temporary glitch with the card reader, or if the card itself is physically damaged yet the details are still valid. It ensures that the transaction can still proceed without causing significant delays for the customer or disruptions to the rental process. The manual entry allows the company to facilitate the payment effectively while maintaining customer satisfaction by providing flexibility in handling payment issues.

Other options such as refusing to process the transaction would lead to customer dissatisfaction, while credit history checks or re-authorizations might not address immediate payment issues and could complicate or prolong the transaction unnecessarily.