What does the flashing red car in the ARMS® system indicate?

The flashing red car in the ARMS® system signifies that a reservation has been sent through the system, and it requires immediate attention to contact the customer. This alert serves as a prompt for follow-up, highlighting the urgency of making sure the customer is informed about their reservation. The action indicates that while the reservation process has begun, it is crucial for the customer to be engaged promptly to verify details or answer any questions.

This feature is designed to ensure customers receive timely communication, which is an essential aspect of customer service and satisfaction in the context of reservations. By focusing on proactive contact, the system aids in streamlining operations and enhancing the overall customer experience. Understanding this function is vital for effective use of the ARMS® system in managing reservations and ensuring customer needs are met swiftly.