What does the Damage Recovery Unit (DRU) do?

The Damage Recovery Unit (DRU) is specifically responsible for handling and processing claims related to vehicle damage within rental brands. This involves evaluating the extent of damage reported, determining the cost of repairs, and managing the claims process with insurance companies or customers. The primary focus of the DRU is to ensure that all damages incurred during a rental period are appropriately documented and compensated for, safeguarding the rental company's financial interests.

The other choices, while important functions within a rental car organization, do not accurately describe the specific role of the DRU. For example, collecting payments involves a different department focused on financial transactions, overseeing customer service complaints pertains to customer relations, and assisting with vehicle maintenance is a task performed by the maintenance team rather than the DRU.