What does a yellow car signify in the ARMS® system?

In the ARMS® system, a yellow car signifies that the reservation requires follow-up because an attempt to contact the customer has been made, but no contact was established. This status is important as it alerts the user that there is an action pending, and the situation may need further attention to ensure that the reservation process continues smoothly. This could involve trying to reach the customer again or finding alternative methods to get in touch.

The yellow color serves as a visual indicator for users to prioritize these follow-up tasks, ensuring that customers are adequately informed and engaged. By identifying these reservations quickly, the team can work more effectively to resolve any potential issues before they arise, maintaining a positive customer experience.