What documentation should be kept at the branch when a renter reports an accident?

When a renter reports an accident, it is essential to maintain comprehensive documentation for various reasons, including liability, insurance claims, and internal record-keeping. In this case, the correct choice involves retaining both the DX/Accident Report and copies of police reports.

The DX/Accident Report serves as a primary record that details the specifics of the incident, including the involved parties, circumstances surrounding the accident, and any witness statements. This documentation is crucial not only for reviewing the incident internally but also for facilitating communication with insurance companies.

Additionally, police reports provide an official account of the accident, which can be pivotal in the event of disputes or claims. Insurance companies often request these documents to assess the situation accurately and determine liability. Keeping both types of documentation ensures that the branch is well-prepared to handle any follow-up actions, whether they involve claims processing or legal considerations that may arise from the accident.

Maintaining thorough and accurate records helps protect both the renter and the company, establishing clear evidence should any questions or complications occur later on.