What action should be taken if an insurance company claims a renter caused an accident after returning the vehicle?

Creating a DX, or Damage Report, is the appropriate action to take in this scenario. A DX is crucial for documenting the details of the claim made by the insurance company. This report will include information about the accident as well as any pertinent details related to the rental agreement and the condition of the vehicle before and after it was returned.

Having a well-documented report is essential in order to verify the circumstances surrounding the incident. It enables the rental company to engage with the insurance provider effectively and ensures that all relevant information is considered in resolving the claim. The DX can also serve as protective documentation for the company against potential liability.

Furthermore, addressing the other options: ignoring the claim would not resolve the situation and could lead to unanswered liability issues; contacting the renter for confirmation might be useful, but documenting the claim with a DX would offer greater clarity and support; and reporting to law enforcement may not be necessary unless there are indications of traffic violations or other criminal activities associated with the accident.