In what situation would you contact Roadside Assistance for a customer?

Contacting Roadside Assistance is appropriate in a situation where a customer has locked their keys in the car. Roadside Assistance is specifically designed to help with emergencies that occur while driving or when access to the vehicle is compromised. Locking keys inside the car typically falls under this category as it prevents the customer from accessing their vehicle and requires immediate assistance to resolve the issue, such as unlocking the door or providing entry to the vehicle.

In contrast, situations involving requests for a new rental, car upgrades, or reservation changes relate more to customer service and booking management rather than emergency roadside services. These matters can be resolved through customer support or rental agency processes rather than needing immediate roadside intervention.