If a renter appears on the customer warning screen, what should be done?

When a renter appears on the customer warning screen, the appropriate action is to contact the risk manager. This is crucial because the warning indicates a potential issue with the renter that could pose a risk either to the rental service or to other customers. The risk manager is trained to handle such situations and can assess the warning in relation to company policies and procedures, helping determine the best course of action to ensure safety and compliance.

Taking this step allows for a professional review of the circumstances surrounding the renter's warning, ensuring that any underlying issues are managed appropriately. Engaging with the risk manager also helps protect the interests of the rental company by mitigating potential financial or reputational damage that could arise from mishandling the situation.