How does a field adjuster handle claims?

A field adjuster is a professional who assesses insurance claims by visiting the site where the damage has occurred, which often includes working directly with body shops on repairs. This hands-on approach allows the adjuster to thoroughly evaluate the extent of the damage, gather necessary information, and facilitate the claims process more effectively.

By collaborating directly with body shops, the adjuster can oversee the repair process, ensuring that it meets the standards required by the insurance policy. This can also include discussing repair estimates and timelines, which helps streamline communication between all parties involved in the claim.

In contrast, handling claims solely over the phone or through email correspondence lacks the personal touch and detailed assessment that comes from direct interaction. Working primarily from an office would limit an adjuster's ability to conduct on-site evaluations, which are essential to accurately assess damages and facilitate repairs. Therefore, engaging directly with body shops is integral to a field adjuster’s role in managing claims effectively.