During a rental, if an insurance adjuster refuses to extend a direct bill, what is the appropriate action?

When an insurance adjuster refuses to extend a direct bill during a rental, contacting the adjuster for clarification is the most appropriate action. This approach allows you to engage in a direct conversation to understand the reasons behind their refusal. By seeking clarification, you can gather important information that may help in negotiating a better outcome, understanding the status of the claim, or potentially resolving any misunderstandings. Effective communication can often lead to solutions and may unlock further options for continuing the rental agreement under the right terms.

The other options may not facilitate a productive resolution. Notifying management may not be necessary if the situation can be resolved through direct communication with the adjuster. Cancelling the rental could lead to unnecessary complications and dissatisfaction for the customer if the issue might be resolved. Charging extra fees may not be justifiable or acceptable in this scenario and could further strain the relationship with the insurance adjuster and the customer. Thus, reaching out for clarification is the most constructive first step.